ONE
Character Performer
• Portraying specific costumed character roles
• Working in hot, confining, heavy costumes with limited range of vision
• Communicating non-verbally to Guests
• Signing autographs and posing for photographs
• Interacting with Guests outside and in dining establishments• Must pass audition for this role
TWO
Character Attendant
• Providing Guests with information about show schedules, character locations and visitation times
• Providing audience control, including handling challenging Guest situations
• Ensuring the safety of Character Performers and our Guests
• Partnering with Photopass photographers
• Maintaining show quality and character integrity
• Setting up and removing stanchions, ropes and poles
• Assisting Character Performers with putting on costumes
• Retrieving and arranging strollers
THREE
Operations
• Working in one of the following areas while monitoring Guest flow and providing a safe Guest experience, retrieving and arranging strollers, and assisting with audience control, including during parades.
Attractions
• Working at one or more of the "rides" or theater shows
• Loading and unloading Guests from attractions
• Operating sophisticated ride systems
• Memorizing and delivering lengthy narrations to large groups
• Assisting with emergency evacuations of attractions when necessary
• Working with FASTPASS®, the ticketing system that distributes attraction ride times
Main Entrance Operations
• Working at one or more of the following locations: parking, park greeter, ticket operations, and toll plaza areas
• Greeting all Guests who enter the park and validating their tickets
• Selling various ticket media at our water parks, Downtown Disney® or Disney's Wide World of Sports® Complex
• Strong knowledge of Walt Disney World® Resort ticket media
• Using computerized ticketing systems
FOUR
Merchandise
• Demonstrating and selling merchandise (including alcohol and tobacco) in indoor and outdoor areas
• Cash handling - manual and using computerized registers
• Stocking and cleaning shelves and carts
• Receiving/putting away stock and deliveries
• Stroller/wheelchair rental – including repetitive lifting, stacking and pushing strollers and wheelchairs
• Preparation of food/candy
• Preparing packages for shipping/delivery
FIVE
Recreation
• Assisting Guests in one or more recreational areas such as waterslide operations, towel rental, watercraft rental, marina operations, arcades or resort recreational facilities
• Prolonged exposure to outside weather elements
• Strong swimming skills
• Providing first aid and basic life support in the event of injury or illness
• Keeping recreational areas clean
• Cash handling - both manual and using computerized registers
• Maintaining safety standards
• During off-peak seasons, assisting other operating areas throughout the Walt Disney World Resort
SIX
Resort Hospitality / Front Desk
• Must be willing to work in all of the following areas but might only work in one: Front Desk, Luggage Services, Dispatch or Telephone Room
• Checking Guests in and out of resorts and processing payments
• Assisting Guests with itinerary planning and ticket sales
• Handling complex Guest situations, problem solving
• Operating computer-based reservation and ticketing systems
• Lifting, tagging, and delivering luggage
• Handling large amounts of cash
• Answering Guest telephone calls
SEVEN
Concierge
• Completing check in / check out process for concierge club-level Guests by inputting and retrieving information from resort computer system
• Proactively greeting Guests, exhibiting the expected high level of Disney show quality
• Creating individualized ticket packages
• Being comfortable in a strong sales environment
• Making reservations and handling any special requests from Guests
• Handling cash and other forms of payment, including foreign currencies exchange
• Maintaining cleanliness of common Guest living/dining areas within concierge club-level
• Assisting with luggage and other deliveries to Guest rooms
• Working concierge buffet line which can include maintaining overall cleanliness of buffet area and replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, and partnering with culinary team to ensure food quality
• Partnering with property VIP tour guides
EIGHT
Quick Service Food and Beverage
• Selling food and beverages (including alcohol) at outdoor carts and/or indoor restaurants
• Taking and filling orders, multi-tasking
• Preparing food items in a kitchen area, including the use of a fryer, grill, broiler and other industrial cooking equipment
• Cash handling - both manual and using computerized registers
• Bussing tables, cleaning kitchen equipment and emptying trash cans
• Setting and stocking tables, outdoor cars and restaurants
• Heavy lifting, pushing heavy carts
• Working with cleaning chemicals
NINE
Lifeguard
• Monitoring Guest's safety in water and on slide/attractions
• Physically challenging work and prolonged exposure to outside elements
• Providing first aid and basic life support in the event of Guest injury or illness
• Strong swimming skills
• During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than lifeguarding
NOTE: Each individual must be evaluated and certified at the Walt Disney World Resort. All lifeguards must pass a swim test and a vision screening. In the event you do not pass the swim test described below, you may be placed in another role based on availability.
o Swim 200 yards (183 meters) freestyle or breaststroke
o Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool
o Tread water with hands out of the water for two minutes
TEN
Full Service Food and Beverage - non-tipped
• Greeting and seating Guests in restaurants
• Managing a seating chart and resolving Guest situations
• Utilizing a computerized reservation/seating system
• Cash handling - both manual and using computerized registers
• Rolling silverware, folding napkins, and keeping area stocked
• Light cleaning, multi-tasking
ELEVEN
Vacation Planner
• Selling ticket media to Guests
• Responsible for achieving monthly sales goals and maintaining minimum sales
• Working with a computerized ticket system, offering Guests tickets from a menu of over 128 different ticket configurations
• Strong knowledge of the Walt Disney World Resort and its ticket media
• Understanding the Guests' needs to help them select the right-fit ticket
• Be able to work under pressure, overcoming Guest objections
• Assisting with audience control, including during parades
• May work at all four Theme Parks in any given week
TWELVE
Costuming
• Issuing costumes to fellow Cast Members throughout operations and entertainment locations
• Operating computerized costume checkout system
• Working around performers in various stages of dress
• Operating basic laundry equipment
• Repetitive overhead reaching, bending and heavy lifting
• Moving heavy costumes for location to location
• Handling and laundering soiled garments
• Working independently, with minimal to no Guest interaction
THIRTEEN
Custodial
• High Guest interaction while working independently
• Extensive cleaning – including restrooms and toilets
• Working with cleaning chemicals and equipment
• Bussing tables in restaurants and outdoors
• Sweeping and mopping
• Emptying trash cans, lifting heavy garbage bags
• Driving pargo carts
• Vacuuming, dusting, and cleaning pool decks
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